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Frequently Asked Questions

What is the deadline for new group submissions?

View AWB deadlines here.

View PBC deadlines here.

I want to submit new AWB or Premera Small Group materials to ProPoint. Where do I send it?

enrollment@propointservices.com

Where do I send new group checks?

New group checks should be sent to:

ProPoint
1414 Cherry St SE
Olympia, WA 98501-2341

Where do I send a Broker of Record Letter?

Helen Siggins
helens@propointservices.com

Who do I talk to about commissions?

Kristina Barrett

kristinab@forterra-inc.com

I can't find what I'm looking for, who do I contact?

Please visit our Site Map for a list of the pages on our website, this may help you find what you are looking for.

If you still can't find what you're looking for, please email us using the Contact Us form

I need help with my username/password to login to this site, who do I contact?

    All new agents will receive their new login information after completion of the credentialing process.

    If you have previously logged in to our new site and cannot remember your login information, please use our forgot username or forgot password functions.

    If you have already logged in and would like to change your login information, please view this pdf for step-by-step instructions.

    If you still need help with your login information, please contact our Tech Support at info@propointservices.com